Privacy Policy

Last Updated: 29 August 2026

TruAssist Tribe (“TruAssist Tribe”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our services, communicate with us, or otherwise interact with TruAssist Tribe.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Business or organisation details

  • Billing and payment information

  • Information submitted through contact forms, applications, enquiries, or other forms

  • Communications and correspondence you have with us

  • Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited and interactions with our website

  • Date and time of visits

  • Referring websites or links

Where permitted by law, we may use cookies and similar technologies to improve website functionality, understand website usage, and enhance your experience.

2. How We Use Your Information

We may use your personal information to:

  • Provide, operate, and manage our services

  • Respond to enquiries and requests

  • Communicate with you about our services

  • Process transactions and payments

  • Manage accounts and customer relationships

  • Improve our website, services, and user experience

  • Send relevant updates, information, or marketing communications where permitted

  • Maintain security and prevent fraud, misuse, or unauthorised activity

  • Comply with legal and regulatory obligations

  • Fulfil other purposes that are reasonably expected when you provide your information

3. How We Share Your Information

We do not sell or rent your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services. These may include:

  • Website and hosting providers

  • Payment processors

  • IT and technology service providers

  • Communication and email service providers

  • Professional advisers

  • Service providers who assist us with business operations

  • Government authorities or law enforcement where required by law

Where appropriate, we take reasonable steps to ensure that third parties handling personal information protect it and use it only for authorised purposes.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information about your visit and understand how visitors use the website.

We may use cookies for purposes such as:

  • Website functionality

  • Security

  • Analytics and performance

  • Remembering preferences

  • Improving user experience

  • Marketing, where applicable

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee the absolute security of your information.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

When personal information is no longer required, we may securely delete, destroy, or anonymise it where reasonably practicable.

7. Your Privacy Rights

Depending on applicable privacy laws, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information in certain circumstances

  • Object to or restrict certain uses of your information

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is handled

  • Lodge a complaint regarding our handling of your personal information

Requests may be subject to applicable legal requirements and reasonable verification procedures.

8. Marketing Communications

Where permitted by law, we may send you information about TruAssist Tribe, our services, offers, updates, or other relevant communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Please note that you may still receive essential communications relating to services, transactions, security, or other matters where permitted or required.

9. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

TruAssist Tribe is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children unless permitted and appropriately authorised under applicable law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

11. International Data Transfers

Depending on the services and technology providers we use, your personal information may be stored or processed in countries outside the country in which you reside.

Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are in place for international transfers of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Where required by law, we may also provide additional notice.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way TruAssist Tribe handles personal information, please contact us:

TruAssist Tribe
Email: office@truassisttribe.com.au
Address: Moreton Bay and Whitsunday Regions

We will endeavour to respond to privacy-related enquiries within a reasonable period and in accordance with applicable privacy laws.

Important: This Privacy Policy is intended as a general template and should be reviewed and customised to reflect TruAssist Tribe's actual data practices and the privacy laws applicable to your business before publication.